Customer Service Coordinator

Your Role

As the first point of contact, you will provide telephone support in an efficient, professional and customer-oriented manner.
You will process incoming requests, comments and issues via post, e-mail and telephone and find the most appropriate solution as quickly and correctly as possible.
You will process and manage customer data to maintain up-to-date customer files.
You will perform various administrative tasks to related to customer requests.
You will enhance your customer service expertise and technical skills to develop within the organization.

You have a bachelor’s degree or equivalent experience. (The right entry-level candidate will be considered as well.)
Knowledge of Dutch and French is required.
Excellent telephone skills: professional yet approachable.
Experience in customer management or administrative follow-up is a plus.
Excellent work ethic and sense of responsibility are part of the job.
MS Office knowledge with an emphasis on Excel.
A decision-maker, you are open, customer-focused, an excellent communicator, considerate and emphathic.
SAP knowledge is a plus.

A challenging position with a growing leader in the Belgian pharmaceutical and healthcare ecosystem.
An attractive salary, a company car and other fringe benefits.
A stable working environment focused on teamwork and personal development.
A permanent employment contract.